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Fundamentals of total quality management by Kanji, Gopal K | Kristensen, Kai | Dahlgaard, Jens J. Language: English Publication details: London : Chapman & Hall, 1998Availability: Items available for loan: CAFRE Loughry Library (1) . Location(s): Call number: HF5386 DAH.
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Managing customer service by Hayes, Jenny | Dredge, Frances. Language: English Publication details: Aldershot : Gower Press, 1998Availability: Items available for loan: CAFRE Loughry Library (1) . Location(s): Call number: HF 5415.5 HAY.
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Managing for results by Watson, Gillian | Gallagher, Kevin. Edition: 2nd ed.Language: English Publication details: London : Chartered Institute of Personnel and Development, 2005Availability: Items available for loan: CAFRE Loughry Library (1) , Dundonald House Library (1) . Location(s): Call number: HF5351 WAT, Call number: 658 WAT.
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Implementing total quality management by Munro-Faure, Lesley | Munro-Faure, Malcolm. Language: English Publication details: London : Pitman Publishing, 1992Availability: Items available for loan: CAFRE Greenmount Library (1) . Location(s): Call number: 658.562 MUN.
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Ten deadly marketing sins: signs and solutions by Kotler, Philip. Language: English Publication details: Chichester: John Wiley, 2004Availability: Items available for loan: CAFRE Loughry Library (1) , CAFRE Enniskillen Library (2) . Location(s): Call number: HF5415 KOT, Call number: 658.8 KOT.
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How to measure customer satisfaction by Hill, Nigel | Brierley, John | MacDougall, Rob. Language: English Publication details: Aldershot : Gower Press, 1999Availability: Items available for loan: CAFRE Loughry Library (1) . Location(s): Call number: HF5415.5 HIL.
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The marketing book by Baker, Michael J [editor]. Edition: 5th ed.Language: English Publication details: Oxford : Butterworth-Heinemann, 2002Availability: Items available for loan: CAFRE Greenmount Library (2) , CAFRE Enniskillen Library (2) . Location(s): Call number: 658.8 BAK, Call number: 658.8 BAK.
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Principles of marketing by Kotler, Philip | Armstrong, Gary | Saunders, John | Wong, Veronica. Edition: 2nd ed.Language: English Publication details: Hemel Hempstead : Prentice-Hall, 1999Availability: Items available for loan: CAFRE Loughry Library (1) . Location(s): Call number: HF5415 KOT/ STO PBX.
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Essentials of marketing by Lancaster, Geoff | Massingham, Lester | Ashford, Ruth. Edition: 4th ed.Language: English Publication details: Maidenhead : McGraw-Hill, 2002Availability: Items available for loan: CAFRE Enniskillen Library (1) . Location(s): Call number: 658.8 LAN.
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Meeting customer needs by Smith, Ian. Series: Chartered Management InstituteEdition: 3rd ed.Language: English Publication details: Oxford : Butterworth-Heinemann, 2003Availability: Items available for loan: CAFRE Loughry Library (2) . Location(s): Call number: HF5415.5 SMI.
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