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How to measure customer satisfaction

By: Hill, Nigel | Brierley, John | MacDougall, Rob Language: English Publication details: Aldershot : Gower Press, 1999Description: 136pISBN: 0566081938Subject(s): Customer care | Businesses, commerce, markets, trade - general | Quality assurance, quality control, total quality | Customer satisfactionGenre/Form: Customer surveys DDC classification: 658.812 LOC classification: HF5415.5

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Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book - Standard loan	CAFRE Loughry Library	HF5415.5 HIL (Browse shelf(Opens below))	1	Available		153481

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