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Customer-centered enterprise : how IBM and other world-classcompanies achieve extraordinary results by putting customers first
Language: English Publication details: Maidenhead : McGraw-Hill, 1999Description: ix, 245; hbkISBN: 0071352104Subject(s): Customer care | Customer care | Customer focus | Customer relations | CustomersGenre/Form: Customer care DDC classification: 658.62 LOC classification: HF%415.5Summary: Provides a step-by-step report on Customer Value Management, demonstrating how to weave its techniques and strategies into a firm's operations| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book - Standard loan | CAFRE Loughry Library | HF5415.5 THO (Browse shelf(Opens below)) | 1 | Available | 191342 |
Provides a step-by-step report on Customer Value Management, demonstrating how to weave its techniques and strategies into a firm's operations
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