Freedom from command and control : A better way to make the work work
Language: English Publication details: Vanguard Education Ltd., 2003Description: 216pISBN: 0954618300Subject(s): Customer care | Change management | Customer focus | Customer relations | Managing change | Change management | Management | Organisations | Leadership | Customers | Organisational change | Public service management | Customer service | Customer service centresGenre/Form: Customer care DDC classification: 658.812 | 658.406 Summary: This is a management book that challenges convention and aims to appeal to a wide target audience. It argues that while many commentators acknowledge command and control is failing us, no one provides an alternative| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book - Standard loan | Dundonald House Library | 658.406 SED (Browse shelf(Opens below)) | 1 | Available | F10593 |
There is a better way; once upon a time in manufacturing; the customer service centre as a system; purpose, measures, method; better measures, better thinking; the break fix archetype; learning to see, learning to lead; customers - people who can pul
This is a management book that challenges convention and aims to appeal to a wide target audience. It argues that while many commentators acknowledge command and control is failing us, no one provides an alternative
John Seddon
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