Customer care excellence : How to create an effective customer focus
Language: English Publication details: London : Kogan Page, 2003Edition: 4th edDescription: 248pISBN: 0749437928Subject(s): Customer care | Customer relations | Management | TQM | Customer care | Customer service | Marketing communication | Consumer attitudes | Consumer choiceGenre/Form: Customer care DDC classification: 658.812| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book - Standard loan | CAFRE Greenmount Library Reference | 658.812 COO/REF (Browse shelf(Opens below)) | 1 | Available | 160140 | |
| Book - Standard loan | CAFRE Greenmount Library | 658.812 COO (Browse shelf(Opens below)) | 1 | Available | 160141 | |
| Book - Standard loan | CAFRE Greenmount Library | 658.812 COO (Browse shelf(Opens below)) | 2 | Available | 160144 |
includes bibliography p244 and index
0749437928(pbk.) :
Previous ed. published as: Customer care. 2000.
Includes bibliographical references and index.
ILM Module D3.4
first published in 1992 as "Customer Care"
Sarah Cook
There are no comments on this title.