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The DNA of customer experience: how emotions drive value
Publication details: Basingstoke, Palgrave Macmillan, 2007Description: 166pISBN: 9780230500006Subject(s): Consumer behaviour | Customer service | Customer loyalty | Customer relations | Customer value management | Consumer behaviourLOC classification: HF5415.5| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book - Standard loan | CAFRE Loughry Library | HF5415.5 SHA (Browse shelf(Opens below)) | 1 | Available | 190434 |
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| HF5415.5 MCD Creating a company for customers: how to build and lead a market-driven organization | HF5415.5 RIC Understanding customers | HF5415.5 SEN/NEBS Caring for the customer | HF5415.5 SHA The DNA of customer experience: how emotions drive value | HF5415.5 SMI Meeting customer needs | HF5415.5 SMI Meeting customer needs | HF5415.5 STE Customer service on the Internet |
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