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Customer mania!: it's never too late to build a customer focused company by Language: English
Publication details: London: HarperCollins, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BLA.

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Customer service : career success through customer satisfaction by Series: NetEffect series
Edition: 3rd ed.
Language: English
Publication details: New Jersey : Pearson Prentice Hall, 2004
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 TIM.

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Customers that count: how to build living relationships with your most valuable customers by Language: English
Publication details: London : Pearson, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5438 CRA, ...

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Cox at its best- the whole story by
Publication details: Kent : Malcolm Withnall, 1998
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 634.110942 NEU.

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Handbook of customer satisfaction and loyalty measurement by
Edition: 2nd ed.
Publication details: Aldershot : Gower, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 HIL.

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The X-Factor: getting extraordinary results from ordinary people by
Publication details: John Wiley & Sons, 2001
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5549.5 REC.

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Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system by
Publication details: Jossey-Bass, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 JOH.

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Up close and personal: customer relationship marketing @ work by
Publication details: Kogan Page, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 GAM.

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Loyalty.Com; Customer Relationship Management in the New Era of Internet Marketing by
Publication details: McGraw-Hill, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 NEW.

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The influence of consumer loyalty to grocery retailers on the decision-making process of consumers within Northern Ireland by Series: Loughry College Discussion Paper Series
Publication details: Department of Agriculture and Rural Development (DARD), 2002
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5429 MCC/PAMPHLET, ...

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Profiting from eCRM: Making the new marketing work by
Publication details: Financial Times Prentice Hall, 2001
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 WIL.

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Customer relationship management: The business case for CRM by
Publication details: Financial Times Prentice Hall, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 RYA.

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Retail marketing by
Edition: 2nd ed.
Publication details: McGraw-Hill, 2002
Availability: Items available for loan: CAFRE Loughry Library (8)Location, call number: HF5429 MCG, ... Items available for reference: CAFRE Loughry Library: Not for loan (1)Location, call number: HF5429 MCG/REF.

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Customer satisfaction by
Publication details: Leatherhead Food Research Association, 2002
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 ADE.

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Customer service: skills and concepts for success by
Edition: 2nd ed.
Publication details: McGraw-Hill, 2002
Availability: Items available for loan: CAFRE Greenmount Library (2)Location, call number: 658.812 LUC, ...

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Mastering customer relations by
Publication details: Macmillan, 2000
Availability: Items available for reference: CAFRE Loughry Library: Not for loan (1)Location, call number: HF5415.5 CAR/REF.

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Just about everything a retail manager needs to know by
Publication details: Australia : LizardPublishing.Biz, 2003
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.87 STA. CAFRE Loughry Library (3)Location, call number: HF5429 STA, ...

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Beyond traditional marketing: innovations in marketing practice by
Publication details: John Wiley & Sons, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 KAS.

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Smart business by Series: Stay Smart Series
Edition: 2nd ed.
Publication details: West Sussex : Capstone Publishing, 2004
Availability: Items available for loan: CAFRE Enniskillen Library (2)Location, call number: Shelf 31 658.068 LEI, ...

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Customer service delivery : Research and best practices by
Publication details: Jossey-Bass, 2006
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Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 FOG. Dundonald House Library (1)Location, call number: ONLINE EBOOK.

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