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Customer mania!: it's never too late to build a customer focused company by Language: English
Publication details: London: HarperCollins, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BLA.

Customer-centered enterprise : how IBM and other world-classcompanies achieve extraordinary results by putting customers first by Language: English
Publication details: Maidenhead : McGraw-Hill, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 THO.

Managing for results by
Edition: 2nd ed.
Language: English
Publication details: London : Chartered Institute of Personnel and Development, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 WAT. Dundonald House Library (1)Location, call number: 658 WAT.

Freedom from command and control : A better way to make the work work by Language: English
Publication details: Vanguard Education Ltd., 2003
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.406 SED.

Customers that count: how to build living relationships with your most valuable customers by Language: English
Publication details: London : Pearson, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5438 CRA, ...

Start and run your own shop - how to open a successful retail business by Language: English
Publication details: Oxford: How To Books Ltd, 2005
Availability: Items available for loan: CAFRE Greenmount Library (2)Location, call number: 658.87 CLA, ... CAFRE Loughry Library (2)Location, call number: HF5429 CLA, ... Items available for reference: CAFRE Greenmount Library: Not for loan (1)Location, call number: Reference 658.87 CLA/REF.

Custiomer service for dummies by
Edition: 3rd ed.
Language: English
Publication details: U S A; Wiley, 2006
Availability: Items available for loan: CAFRE Enniskillen Library (1)Location, call number: Shelf 31 658.812 LEL.

The DNA of customer experience: how emotions drive value by
Publication details: Basingstoke, Palgrave Macmillan, 2007
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 SHA.

Marketing revolution: the radical new approach to transforming the business, the brand and the bottom line by
Publication details: London: Kogan Page, 2007
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 GAM.

Supply chain management - in theory and practice by
Publication details: Denmark: Copenhagen Business chool Press, 2006
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HD38.5 JES, ...

The intimate supply chain: leveraging the supply chain to manage the customer experience by
Publication details: London: CRC, 2008
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HD38.5 ROS.

Retailing management by
Edition: 7th Ed.
Publication details: Boston: McGraw-Hill Irwin, 2009
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5429 LEV, ...

The psychology of marketing: cross-cultural perspectives by
Publication details: Farnham, Surrey: Gower, 2010
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 RAA.

The marketing century: how marketing drives business and shapes society by
Publication details: Chichester: John Wiley & Sons, 2011
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 KOU.

Managing working with the public by
Publication details: London: Kogan Page, 1999
Availability: Items available for reference: PRONI Library: Not for loan (1)Location, call number: PRONI Store LIB/3053.

Likeable social media: how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (and other social networks) by
Publication details: New York: McGraw-Hill, 2011
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.1265 KER.

Retailing management by
Edition: 10th ed.
Publication details: New York: McGraw-Hill Education, 2019
Availability: Items available for loan: CAFRE Loughry Library (4)Location, call number: HF5429 LEV, ...

Customer-centric marketing:supporting sustainability in the digital age by
Publication details: London: Kogan Page, 2015
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.812 RIC.

Hug your haters: how to embrace complaints and keep your customers by
Publication details: New York: Portfolio, 2016
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.812 BAE.

Customer care excellence: how to create an effective customer focus by
Edition: 6th ed.
Publication details: London: Kogan Page, 2011
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.812 COO.

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