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Customer care excellence : How to create an effective customer focus by
Edition: 4th ed.
Language: English
Publication details: London : Kogan Page, 2003
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: Reference 658.812 COO/REF, ...

Simply better: winning and keeping customers by delivering what matters most by Language: English
Publication details: Boston : Harvard Business School Press, 2004
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.3 BAR, ...

Scoring points: how Tesco is winning customer loyalty by Language: English
Publication details: London : Kogan Page, 2003
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5429 HUM.

Marketing management : Analysis, planning, implementation and control by
Edition: 9th ed.
Language: English
Publication details: Hemel Hempstead : Prentice-Hall, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 KOT.

Freedom from command and control : A better way to make the work work by Language: English
Publication details: Vanguard Education Ltd., 2003
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.406 SED.

Meeting customer needs by Series: Chartered Management Institute
Edition: 3rd ed.
Language: English
Publication details: Oxford : Butterworth-Heinemann, 2003
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 SMI, ...

Ahead of the game: the marketing guide for small business by Language: English
Publication details: Maidenhead : McGraw-Hill, 2001
Availability: Items available for loan: CAFRE Enniskillen Library (1)Location, call number: Shelf 29 658.8 MOF.

101 ways to boost customer satisfaction by Language: English
Publication details: London : Kogan Page, 1997
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.812 FOS.

Customers that count: how to build living relationships with your most valuable customers by Language: English
Publication details: London : Pearson, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5438 CRA, ...

Our service standards by
Publication details: Department of Agriculture for Northern Ireland (DANI), 1995
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 3 354.41606823 DEP/PAM.

Marketing logistics by
Publication details: Oxford : Butterworth-Heinemann 1997
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 CHR.

GrowerTalks on retailing by
Publication details: Illinois : Ball publishing, 1994
Availability: Items available for loan: CAFRE Greenmount Library (5)Location, call number: 635.90688 SAX, ...

Marketing fundamentals by
Publication details: Oxford : Butterworth-Heinemann, 1994
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 LAN.

Welsh Assembly Papers: Translating the Voice of Farming in Wales into Action
Publication details: Cardiff : National Assembly for Wales, 2000
Other title:
  • The Welsh Farming Customer Survey 2000 - The Action Plan
Availability: Items available for loan: Dundonald House Library (1)Location, call number: WELSH ASSEMBLY PAPERS.

Customer care by Series: Management Shapers Series
Publication details: Institute of Personnel and Development, 1995
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 BEE, ...

Handbook of customer satisfaction and loyalty measurement by
Edition: 2nd ed.
Publication details: Aldershot : Gower, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 HIL.

Six Sigma: SPC and TQM in manufacturing and services by
Publication details: Gower, 2001
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: TS156 TEN.

Successful customer care in a week by
Edition: 2nd ed.
Publication details: London : Hodder & Stoughton, 1998
Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.812 WEL, ... CAFRE Loughry Library (4)Location, call number: HF5415.5 WEL, ...

Value stream management: strategy and excellence in the supply chain by
Publication details: Financial Times Prentice Hall, 2000
Availability: Items available for loan: CAFRE Loughry Library (3)Location, call number: HD38.5 HIN, ...

It's all about customers! The perfect way to grow your business through marketing, sales and service by
Edition: 2nd ed.
Publication details: Kogan Page, 1999
Availability: Items available for loan: CAFRE Loughry Library (3)Location, call number: HF5415 FRA, ...

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