Your search returned 10 results.

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		Implementing total quality management by Munro-Faure, Lesley Munro-Faure, Malcolm Language: English Publication details: London : Pitman Publishing, 1992 Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 MUN. Place hold Add to cart (remove)
		How to measure customer satisfaction by Hill, Nigel Brierley, John MacDougall, Rob Language: English Publication details: Aldershot : Gower Press, 1999 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 HIL. Place hold Add to cart (remove)
		Practical benchmarking : The complete guide by Zairi, Mohamed Leonard, Paul Language: English Publication details: London : Chapman & Hall, 1994 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386. Place hold Add to cart (remove)
		The essence of total quality management by Bank, John Series: Essence of Management SeriesLanguage: English Publication details: Hemel Hempstead : Prentice-Hall, 1992 Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 BAN. CAFRE Loughry Library (1)Location, call number: HF5386 BAN. Place hold Add to cart (remove)
		Competitive customer care : a guide to keeping customers by Stone, Merlin Young, Laurie Publication details: Croner, 1992 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 STO. Place hold Add to cart (remove)
		Quality Management Principles by International Organization for Standardization (ISO) Publication details: International Organization for Standardization, 2002 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 QUA/PAM. Place hold Add to cart (remove)
		Total quality management by Besterfield, Dale H Edition: 3rd ed. Publication details: Upper Saddle, NJ.: Prentice-Hall, 2003 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 BES. Place hold Add to cart (remove)
		Product creation: the heart of the enterprise from engineering to e-Commerce by Francis, Philip H Publication details: The Free Press, 2000 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.153 FRA. Place hold Add to cart (remove)
		Right every time: using the Deming approach by Price, Frank Publication details: Aldershot: Gower, 1990 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 PRI. Place hold Add to cart (remove)
		Perfect customer care by Johns, Ted Publication details: London: Random House, 2003 Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.812 JOH, ... Place hold Add to cart (remove)

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