Handbook of customer satisfaction and loyalty measurement
Publication details: Aldershot : Gower, 2000Edition: 2nd edISBN: 0566081946Subject(s): Customer care | Businesses, commerce, markets, trade - general | Customer service | Customer loyalty | Questionnaire design | QuestionnairesLOC classification: HF5415.5Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
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Book - Standard loan | CAFRE Loughry Library | HF5415.5 HIL (Browse shelf(Opens below)) | 1 | Available | 153900 |
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