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How to measure customer satisfaction

By: Hill, Nigel | Brierley, John | MacDougall, Rob Language: English Publication details: Aldershot : Gower Press, 1999Description: 136pISBN: 0566081938Subject(s): Customer care | Businesses, commerce, markets, trade - general | Quality assurance, quality control, total quality | Customer satisfactionGenre/Form: Customer surveys DDC classification: 658.812 LOC classification: HF5415.5

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Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book - Standard loan	CAFRE Loughry Library	HF5415.5 HIL (Browse shelf(Opens below))	1	Available		153481

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Previous	HF5415.5 FRE Incredible customer service	HF5415.5 FRE What customers like about you: adding emotional value for service excellence and competitive advantage	HF 5415.5 HAY Managing customer service	HF5415.5 HIL How to measure customer satisfaction	HF5415.5 HIL Handbook of customer satisfaction and loyalty measurement	HF5415.5 JOH Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system	HF5415.5 MCD Creating a company for customers: how to build and lead a market-driven organization	Next

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