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The ISO 9000 answer book by Series: Wiley Quality Management Series
Edition: 2nd ed.
Language: English
Publication details: Chichester : John Wiley, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 KAN.

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Implementing total quality management by Language: English
Publication details: London : Pitman Publishing, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 MUN.

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How to measure customer satisfaction by Language: English
Publication details: Aldershot : Gower Press, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 HIL.

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The Civil Service: taking forward continuity and change by Series: Command Papers (Cm. Series) ; No. 2748
Publication details: London: H.M.S.O., 1995
Availability: Items available for loan: Dundonald House Library (1)Location, call number: CM 2748.

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Practical benchmarking : The complete guide by Language: English
Publication details: London : Chapman & Hall, 1994
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386.

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Total quality: success through people by
Edition: 2nd ed.
Language: English
Publication details: London: Institute of Personnel Management, 1993
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.300941 COL.

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The essence of total quality management by Series: Essence of Management SeriesLanguage: English
Publication details: Hemel Hempstead : Prentice-Hall, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 BAN. CAFRE Loughry Library (1)Location, call number: HF5386 BAN.

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Practical benchmarking: a manager's guide to creating a competitive advantage by Language: English
Publication details: London : Kogan Page, 1997
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HD62.15 COO.

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Quality assurance in the food control microbiological laboratory by Series: FAO Food and Nutrition Paper | Manual of Food Quality Control ; No. 12
Publication details: Food and Agriculture Organization of the United Nations (FAO), 1991
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: QR115.

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BS 6143 : Part 1 : 1992. Guide to the economics of quality. Part 1 : Process cost model by
Publication details: British Standards Institution (BSI), 1992
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.1552 BRI/PAM/STO.

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Competitive customer care : a guide to keeping customers by
Publication details: Croner, 1992
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 STO.

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Manual of food quality control. Volume 4. Rev. 1 : Microbiological analysis by Series: FAO Food and Nutrition Paper ; No. 14/4
Edition: 1st revision
Publication details: Food and Agriculture Organization of the United Nations (FAO), 1992
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: QR115.

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Modern management : quality, ethics and the global environment by
Edition: 5th revised ed.
Publication details: Allyn and Bacon, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658 CER.

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Total quality management
Publication details: Agricultural Manpower Society, 1992
Availability: Items available for loan: Dundonald House Library (1)Location, call number: JOURNALS FILE.

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The control of fish quality by
Edition: 3rd ed.
Publication details: Fishing News Books, 1990
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: SH335 CON.

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Understanding BS 5750 and other quality systems by
Publication details: Gower, 1993
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 BRO.

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BS 7850 : Part 2 : 1994. Total quality management. Part 2. Guidelines for quality improvement by
Publication details: British Standards Institution (BSI), 1994
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.562 BRI/PAM/STO.

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Quality assurance in the fish industry. Proceedings of an International Conference; Copenhagen, Denmark, 26th - 30th August, 1991 by Series: Developments in Food Science ; No. 30
Publication details: Elsevier Science, 1992
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: TX556 HUS.

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Implementing TQM: twenty-two tried and tested training activities for introducing and sustaining total quality initiatives by
Publication details: Cambridge, Fenman Training, 1993
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 PAL.

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BS 7850 : Part 1 : 1992. Total quality management. Part 1. Guide to management principles by
Publication details: British Standards Institution (BSI), 1992
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.562 BRI/PAM/STO.

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