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		Simply better: winning and keeping customers by delivering what matters most by Barwise, Patrick Meehan, Sean Language: English Publication details: Boston : Harvard Business School Press, 2004 Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.3 BAR, ... Place hold Add to cart (remove)
		Managing for results by Watson, Gillian Gallagher, Kevin Edition: 2nd ed. Language: English Publication details: London : Chartered Institute of Personnel and Development, 2005 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 WAT. Dundonald House Library (1)Location, call number: 658 WAT. Place hold Add to cart (remove)
		Implementing total quality management by Munro-Faure, Lesley Munro-Faure, Malcolm Language: English Publication details: London : Pitman Publishing, 1992 Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 MUN. Place hold Add to cart (remove)
		Competitive customer care : a guide to keeping customers by Stone, Merlin Young, Laurie Publication details: Croner, 1992 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 STO. Place hold Add to cart (remove)
		Caring for the customer by National Examining Board for Supervisory Management Series: NEBS Management Development Super Series Managing Activities Edition: 3rd ed. Publication details: Oxford : Pergamon Open Learning, 1997 Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: Reference 658.812 SEN/REF. CAFRE Loughry Library (1)Location, call number: HF5415.5 SEN/NEBS. Place hold Add to cart (remove)
		Tough talking by Martin, David M Publication details: London: Pitman Publishing, 1993 Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.45 MAR. Place hold Add to cart (remove)
		Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system by Johnson, Michael D Publication details: Jossey-Bass, 2000 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 JOH. Place hold Add to cart (remove)
		Successful business growth in a week by Maynard, Ross Publication details: Hodder & Stoughton, 1998 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 MAY. Place hold Add to cart (remove)
		The breakthrough zone, harnessing consumer creativity for business innovation by Andrews, Mac Langmaid, Roy Publication details: Hoboken NJ: John Wiley & Sons, 2003 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: BF410 LAN. Place hold Add to cart (remove)
		Delivering quality service balancing customer perceptions and expectations by Zeithaml, Valerie A Parasuraman, A Publication details: The Free Press, 1990 Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 ZEI, ... Place hold Add to cart (remove)
		Start up and run your own business by Reuvid, Jonathan [editor] Edition: Third Publication details: London : Kogan Page, 2004 Availability: Items available for loan: CAFRE Greenmount Library (2)Location, call number: 658.11 REU, ... Place hold Add to cart (remove)
		No cover image available Department of Agriculture and Rural Development customer service review by MORI (Ireland) Publication details: Belfast: Mori Ireland, 2004 Online access: click here Availability: Items available for loan: Dundonald House Library (2)Location, call number: 354.41606823 MOR, ... Place hold Add to cart (remove)
		BS ISO 10002:2004: Quality management: customer satisfaction: guidelines for complaints handling in organizations by British Standards Institution (BSI) Publication details: London : British Standards Institution (BSI), 2004 Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.812 BRI/PAM. Place hold Add to cart (remove)
		Good small business guide: how to start and grow your own business Publication details: London: Bloomsbury, 2004 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 GOO. Items available for reference: CAFRE Loughry Library: Not for loan (1)Location, call number: HF5351 GOO/REF. Place hold Add to cart (remove)
		Smart business by Leibert, James Series: Stay Smart Series Edition: 2nd ed. Publication details: West Sussex : Capstone Publishing, 2004 Availability: Items available for loan: CAFRE Enniskillen Library (2)Location, call number: Shelf 31 658.068 LEI, ... Place hold Add to cart (remove)
		Good small business guide: how to start and grow your own business Edition: 2nd ed. Publication details: London: A & C Black Publishers Ltd, 2005 Availability: Items available for loan: CAFRE Greenmount Library (2)Location, call number: 658.11 GOO, ... Place hold Add to cart (remove)

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