BRC Best practice guideline: complaint handling- Issue 2
Publication details: London, The Stationery Office (TSO), 2008ISBN: 9780117025745Subject(s): Food safety | Complaints procedures | Quality assuranceLOC classification: TX531Summary: A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. These guidelines promote best practice for an effective complaints handling system. This guideline provides a framework for users to:Identify ways of effective complaint capture; Give guidance on handling complaints; Investigate complaints and identify corrective action required; Categorise and trend complaints; Identify opportunities for continual improvement| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book - Standard loan | CAFRE Loughry Library | TX531 BRC/PAMPHLET (Browse shelf(Opens below)) | 1 | Available | 190873 |
A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. These guidelines promote best practice for an effective complaints handling system. This guideline provides a framework for users to:Identify ways of effective complaint capture; Give guidance on handling complaints; Investigate complaints and identify corrective action required; Categorise and trend complaints; Identify opportunities for continual improvement
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