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		Customer care excellence : How to create an effective customer focus by Cook, Sarah Edition: 4th ed. Language: English Publication details: London : Kogan Page, 2003 Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: Reference 658.812 COO/REF, ... Place hold Add to cart (remove)
		Marketing management : Analysis, planning, implementation and control by Kotler, Philip Edition: 9th ed. Language: English Publication details: Hemel Hempstead : Prentice-Hall, 1997 Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 KOT. Place hold Add to cart (remove)
		Ten deadly marketing sins: signs and solutions by Kotler, Philip Language: English Publication details: Chichester: John Wiley, 2004 Availability: Items available for loan: CAFRE Enniskillen Library (2)Location, call number: Shelf 29 658.8 KOT, ... CAFRE Loughry Library (1)Location, call number: HF5415 KOT. Place hold Add to cart (remove)
		Meeting customer needs by Smith, Ian Series: Chartered Management Institute Edition: 3rd ed. Language: English Publication details: Oxford : Butterworth-Heinemann, 2003 Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 SMI, ... Place hold Add to cart (remove)
		Up close and personal: customer relationship marketing @ work by Gamble, Paul R Stone, Merlin Publication details: Kogan Page, 1999 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 GAM. Place hold Add to cart (remove)
		Loyalty.Com; Customer Relationship Management in the New Era of Internet Marketing by Newell, F Publication details: McGraw-Hill, 2000 Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 NEW. Place hold Add to cart (remove)

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