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Customer care excellence : How to create an effective customer focus by
Edition: 4th ed.
Language: English
Publication details: London : Kogan Page, 2003
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: Reference 658.812 COO/REF, ...

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Marketing plans: how to prepare them, how to use them by
Edition: 5th ed.
Language: English
Publication details: Oxford : Butterworth-Heinemann, 2002
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: 658.802 MCD, ... CAFRE Loughry Library (4)Location, call number: HF5415 MCD, ...

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