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Edition: 2nd ed.
Language: English
Publication details: London : Chartered Institute of Personnel and Development, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 WAT. Dundonald House Library (1)Location, call number: 658 WAT.

Freedom from command and control : A better way to make the work work by Language: English
Publication details: Vanguard Education Ltd., 2003
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.406 SED.

Customer charter: Northern Ireland Social Security Agency by Language: English
Publication details: Belfast : Social Security Agency, 1992
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 352.8809416 SOC.

Northern Ireland Social Security Agency: customer survey 1996 by Language: English
Publication details: 1996
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 368.4009416 RES.

Country park and NNR visitor satisfaction survey by Series: Environment and Heritage Service Research and Development Series ; 97/2Language: English
Publication details: Belfast : DoE (NI) Environment and Heritage Service, 1996
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 796.509416 VIS/P.

101 ways to boost customer satisfaction by Language: English
Publication details: London : Kogan Page, 1997
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.812 FOS.

Making a complaint : a guide to our complaints procedure [Leaflet] by Language: English
Publication details: Belfast : DOE
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 354.4160818 DEP/P.

Public management and administrative reform in Western Europe by Language: English
Publication details: Cheltenham : Elgar, 1997
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 350.00068 PUB.

Customer charter - Forest Service (An agency of the Department of Agriculture for Northern Ireland) by
Publication details: Department of Agriculture for Northern Ireland (DANI), 1998
Availability: Items available for loan: Dundonald House Library (1)Location, call number: DANI PUBLICATIONS SECTION.

Agri-Food Development Service: customer service and values by
Publication details: Belfast: Department of Agriculture and Rural Development (DARD), 2002
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 354.309416 DEP.

Department of Agriculture and Rural Development customer service review by
Publication details: Belfast: Mori Ireland, 2004
Online access:
Availability: Items available for loan: Dundonald House Library (2)Location, call number: 354.41606823 MOR, ...

BS ISO 10002:2004: Quality management: customer satisfaction: guidelines for complaints handling in organizations by
Publication details: London : British Standards Institution (BSI), 2004
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.812 BRI/PAM.

Customer service delivery : Research and best practices by
Publication details: Jossey-Bass, 2006
Online access:
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 FOG. Dundonald House Library (1)Location, call number: ONLINE EBOOK.

Designing the customer-centric organization: a guide to strategy, structure and process by Series: Jossey-Bass Business and Management SeriesLanguage: English
Publication details: San Francisco: Jossey-Bass, 2005
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.812 GAL.

Marketing strategy and management by
Edition: 4th ed.
Language: English
Publication details: Basingstoke: Palgrave Macmillan, 2007
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.8 BAK.

Customer fundamentals by
Publication details: Video Arts
Availability: Items available for loan: Dundonald House Library (1)Location, call number: VETERINARY P2.

BS ISO 10001: 2007. Quality management: Customer satisfaction: Guidelines for codes of conduct for organizations by
Publication details: BSI, 2008
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.812 BRI/PAM.

Perfect phrases for dealing with difficult situations at work: hundreds of ready-to-use phrases for coming out on top even in the toughest office conditions by
Publication details: London: McGraw-Hill, 2008
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.3045 BEN.

The satisfied customer: winners and losers in the battle for buyer preference by
Publication details: Basingstoke: Palgrave MacMillan, 2007
Online access:
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 FOR. Dundonald House Library (1)Location, call number: ONLINE EBOOK.

Department of Finance and Personnel: customer survey 2008 by
Publication details: Belfast: DFP, 2009
Online access:
Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK.

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