Designing the customer-centric organization: a guide to strategy, structure and process

By: Galbraith, Jay RLanguage: English Series: Jossey-Bass Business and Management SeriesPublication details: San Francisco: Jossey-Bass, 2005Description: xi, 184pISBN: 0787979198Subject(s): Customer care | Strategic management | Customer careDDC classification: 658.812
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Item type Current library Call number Copy number Status Date due Barcode
Book - Standard loan Dundonald House Library
658.812 GAL (Browse shelf (Opens below)) 1 Available 185536

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