Designing the customer-centric organization: a guide to strategy, structure and process
Language: English Series: Jossey-Bass Business and Management SeriesPublication details: San Francisco: Jossey-Bass, 2005Description: xi, 184pISBN: 0787979198Subject(s): Customer care | Strategic management | Customer careDDC classification: 658.812| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book - Standard loan | Dundonald House Library | 658.812 GAL (Browse shelf (Opens below)) | 1 | Available | 185536 |
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