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Customer care excellence : How to create an effective customer focus by
Edition: 4th ed.
Language: English
Publication details: London : Kogan Page, 2003
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: Reference 658.812 COO/REF, ...

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Customer care excellence: how to create an effective customer focus by
Edition: 6th ed.
Publication details: London: Kogan Page, 2011
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.812 COO.

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