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		Business process mapping: improving customer satisfaction by Jacka, J. Mike Keller, Paulette J Publication details: New York : John Wiley & Sons, 2002 Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.51 JAC. Place hold Add to cart (remove)
		Auditing social media: a governance and risk guide by Scott, Peter R Jacka, J. Mike Publication details: Chichester: John Wiley, 2011 Online access: clickhere Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK. Add to cart (remove)

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