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Dealing with difficult people: how to deal with nasty customers, demanding bosses and annoying co-workers by
Edition: 2nd ed.
Language: English
Publication details: New York, USA: Firefly Books, 2004
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5549.5 CAV.

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Dealing with difficult people: proven strategies for handling stressful situations and defusing tensions by
Publication details: Piatkus, 1990
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.314 CAV.

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