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Dealing with difficult people: how to deal with nasty customers, demanding bosses and annoying co-workers
Language: English Publication details: New York, USA: Firefly Books, 2004Edition: 2nd edDescription: 224pISBN: 155297927XSubject(s): Conflict management | Office politics | Interpersonal communicationGenre/Form: Difficult people. Management LOC classification: HF5549.5Summary: Outlines proven techniques to help workers keep their cool in a variety of situations, including calming angry customers, handling annoying subordinates, co-workers and bosses, dealing with sarcasm and "the silent treatment", preventing abusive language and behaviour and recognizing and subverting office politics. An absolute must for anyone who wants to defuse tensions and resolve stressful situations| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book - Standard loan | CAFRE Loughry Library | HF5549.5 CAV (Browse shelf(Opens below)) | 1 | Available | 191351 |
Outlines proven techniques to help workers keep their cool in a variety of situations, including calming angry customers, handling annoying subordinates, co-workers and bosses, dealing with sarcasm and "the silent treatment", preventing abusive language and behaviour and recognizing and subverting office politics. An absolute must for anyone who wants to defuse tensions and resolve stressful situations
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