Fundamentals of quality management
Publication details: Saarbrücken: LAP Lambert, 2013Description: 176pISBN: 9783659490590Subject(s): Quality management | Total quality management | Quality control | Quality standards | Statistical process controlLOC classification: HF5386Summary: Revenue, profit and growth are important business goals but these are not to achieve without satisfied customers. Managing quality means paying attention to the customers? needs. Managing quality means a problem-oriented approach of the business. Managing quality can be implemented by the proper use of the properly chosen tools and methods. Quality management is always renewing but the basic principles are permanent. The book gives an overview about definitions, principles and models of quality and quality management. The reader gets guidance to the application of the ISO 9001 requirements, audits, the business excellence models and the methodology of self-evaluation.| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book - Standard loan | CAFRE Loughry Library | HF5386 BER (Browse shelf(Opens below)) | 1 | Available | 199506 | |
| Book - Standard loan | CAFRE Loughry Library | HF5386 BER (Browse shelf(Opens below)) | 2 | Available | 199507 |
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| HF5386 BEL Managing quality | HF5386 BEL Managing quality | HF5386 BER Fundamentals of quality management | HF5386 BER Fundamentals of quality management | HF5386 BES Total quality management | HF5386 BRA Continuous improvement a team leader's toolkit | HF5386 BRI BS EN ISO 9000 : Quality management systems 2000 series |
Revenue, profit and growth are important business goals but these are not to achieve without satisfied customers. Managing quality means paying attention to the customers? needs. Managing quality means a problem-oriented approach of the business. Managing quality can be implemented by the proper use of the properly chosen tools and methods. Quality management is always renewing but the basic principles are permanent. The book gives an overview about definitions, principles and models of quality and quality management. The reader gets guidance to the application of the ISO 9001 requirements, audits, the business excellence models and the methodology of self-evaluation.
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