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The satisfied customer: winners and losers in the battle for buyer preference
Publication details: Basingstoke: Palgrave MacMillan, 2007Description: 247p; immediately available as an e-book from the link belowISBN: 9780230604063Subject(s): Customer care | Customer service | Customer satisfaction | Customer choiceLOC classification: HF5415.5Online resources: click here| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
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| Book - Standard loan | CAFRE Loughry Library | HF5415.5 FOR (Browse shelf(Opens below)) | 1 | Available | 165792 | |
| EBOOK | Dundonald House Library ONLINE | EBOOK (Browse shelf(Opens below)) | 1 | Available | 102009-3001 |
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| HF5415.5 DOO Understanding and managing customers | HF5415.5 DOO Understanding and managing customers | HF5415.5 FOG Customer service delivery : Research and best practices | HF5415.5 FOR The satisfied customer: winners and losers in the battle for buyer preference | HF5415.5 FRE Incredible customer service | HF5415.5 FRE What customers like about you: adding emotional value for service excellence and competitive advantage | HF 5415.5 HAY Managing customer service |
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