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Quality management: creating and sustaining organizational effectiveness

By: Summers, DonnaPublication details: London: Pearson Education, 2009Edition: 2nd EdDescription: 574pISBN: 9780136087427Subject(s): Quality management | Quality systems | Customer care | Leadership | Business strategies | Human resource management | Supply chain management | Benchmarking | Lean organisations | Problem solving | Project managementLOC classification: HF5386
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