MARC details
| 000 -LEADER |
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| fixed length control field |
01837cam a2200385 4500 |
| 001 - CONTROL NUMBER |
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| control field |
u3405 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
SIRSI |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
211102s2002 000 0 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
0415227763 |
| 041 ## - LANGUAGE CODE |
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| Language code of text/sound track or separate title |
eng |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
BF637.C45 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.3145 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Hayes, John |
| 245 0# - TITLE STATEMENT |
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| Title |
Interpersonal skills at work |
| 250 ## - EDITION STATEMENT |
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| Edition statement |
2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
London : |
| Name of publisher, distributor, etc |
Routledge, |
| Date of publication, distribution, etc |
2002 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
306p. |
| 500 ## - GENERAL NOTE |
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| General note |
ILM Module D1.3 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Interpersonal relations |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal communication |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal skills |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Negotiation |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Assertiveness |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Facilitation |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Non-verbal communication |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Presentation skills |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Interviewing skills |
| 505 ## - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
The nature of interpersonal skills - an historical perspective; developing interpersonal skills - a micro-skills approach; awareness of self and others and the development of interpersonal competence; listening; listening to non-verbal messages; questioning and the information-getting interview; presenting information to others; helping and facilitating; asserting and influencing; negotiating; working with groups; managing relationships more effectively |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
John Hayes examines the nature of interpersonal skills - the goal-directed behaviours that we use in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key factor that distinguishes between successful and unsuccessful managers. |
| 365 ## - TRADE PRICE |
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| Price type code |
£16.99 |
| 654 ## - SUBJECT ADDED ENTRY--FACETED TOPICAL TERM |
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| Focus term |
Human resource management (personnel management) |
| 655 ## - INDEX TERM--GENRE/FORM |
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| -- |
Management. Interpersonal relations |
| -- |
330774 |
| 655 ## - INDEX TERM--GENRE/FORM |
|---|
| -- |
Interpersonal skills |
| -- |
330817 |
| 658 ## - INDEX TERM--CURRICULUM OBJECTIVE |
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| Main curriculum objective |
Communication |
