Interpersonal skills at work

Hayes, John

Interpersonal skills at work - 2nd ed. - London : Routledge, 2002 - 306p.

ILM Module D1.3

The nature of interpersonal skills - an historical perspective; developing interpersonal skills - a micro-skills approach; awareness of self and others and the development of interpersonal competence; listening; listening to non-verbal messages; questioning and the information-getting interview; presenting information to others; helping and facilitating; asserting and influencing; negotiating; working with groups; managing relationships more effectively

John Hayes examines the nature of interpersonal skills - the goal-directed behaviours that we use in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key factor that distinguishes between successful and unsuccessful managers.

0415227763


Interpersonal relations
Interpersonal communication
Interpersonal skills
Negotiation
Assertiveness
Facilitation
Non-verbal communication
Presentation skills
Interviewing skills


Human resource management (personnel management)


Management. Interpersonal relations
Interpersonal skills


Communication

BF637.C45

658.3145

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