Interpersonal skills at work
Language: English Publication details: London : Routledge, 2002Edition: 2nd edDescription: 306pISBN: 0415227763Subject(s): Interpersonal relations | Human resource management (personnel management) | Communication | Interpersonal communication | Interpersonal skills | Negotiation | Assertiveness | Facilitation | Non-verbal communication | Presentation skills | Interviewing skillsGenre/Form: Management. Interpersonal relations | Interpersonal skills DDC classification: 658.3145 LOC classification: BF637.C45| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | ||||||||||||||||||
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| Book - Standard loan |
CAFRE Enniskillen Library
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658.3145 HAY (Browse shelf (Opens below)) | 1 | Available | 175764 | |||||||||||||||||||
| Book - Standard loan |
CAFRE Loughry Library
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BF637.C45 HAY (Browse shelf (Opens below)) | 1 | Available | 192522 |
ILM Module D1.3
The nature of interpersonal skills - an historical perspective; developing interpersonal skills - a micro-skills approach; awareness of self and others and the development of interpersonal competence; listening; listening to non-verbal messages; questioning and the information-getting interview; presenting information to others; helping and facilitating; asserting and influencing; negotiating; working with groups; managing relationships more effectively
John Hayes examines the nature of interpersonal skills - the goal-directed behaviours that we use in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key factor that distinguishes between successful and unsuccessful managers.
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