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Champions of Change: The Manager's Guide to Creating Sustainable Business Process Improvements

by Berk, Jeffrey A.

Publication details: Word Association Publishers, 2004Availability: Items available for loan: CAFRE Loughry Library (1) . Location(s): Call number: TS156 BER.
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Total quality management and operational excellence: text with cases

by Oakland, John S.

Edition: 4th ed.Publication details: Abingdon: Routledge, 2014Availability: Items available for loan: CAFRE Loughry Library (1) , Dundonald House Library (1) . Location(s): Call number: HF5386 OAK, Call number: 658.4013 OAK.

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Business process change: a business process management guide for managers and process professionals

by Harmon, Paul.

Edition: 4th ed.Publication details: Cambridge, MA: Morgan Kaufmann, 2019Availability: Items available for loan: CAFRE Loughry Library (1) . Location(s): Call number: TS156 HAR.

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Total quality management and operational excellence : text with cases

by Oakland, John S | Oakland, Robert James | Turner, Michael A.

Edition: Fifth edition.Publisher: Abingdon, Oxon: Routledge, 2021Availability: Items available for loan: CAFRE Loughry Library (1) . Location(s): Call number: HF5386 OAK.

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