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		Perfect phrases for communicating change by Polsky, Lawrence Gerschel, Antoine Series: Perfect Phrases Series Publication details: London: McGraw-Hill, 2010 Online access: click here Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK. Add to cart (remove)
		Perfect phrases for conflict resolution: hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment by Polsky, Lawrence Gerschel, Antoine Publication details: McGraw-Hill, 2011 Online access: click here Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK. Add to cart (remove)

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