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Complaints: listening, acting, improving: guidance on implementation of the HPSS complaints procedure by Language: English
Publication details: Belfast : Department of Health and Social Services, HPSS Executive, 1996
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.109416 DEP.

Emergency ambulance services and non-emergency patient transport services in Northern Ireland: strategic objectives and good practice guidelines by Language: English
Publication details: Belfast : Department of Health and Social Services Northern Ireland, 1992
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.18 DEP.

Complaints: listening, acting, improving: The HPSS complaints procedure. Guidance on handling HPSS complaints: hospital and community health and social services by Language: English
Publication details: Belfast : Department of Health and Social Services, HPSS Executive, 2000
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.109416 DEP.

An accountability framework for GP fundholding by Language:
Publication details: Belfast : DHSS, 1996
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 362.17209416 DEP.

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