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What customers like about you: adding emotional value for service excellence and competitive advantage
Publication details: London: Nicholas Brealey, 1998Description: 304pISBN: 1857882016Subject(s): Customer careLOC classification: HF5415.5| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
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| Book - Standard loan | CAFRE Loughry Library | HF5415.5 FRE (Browse shelf(Opens below)) | 1 | Available | 112502 |
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| HF5415.5 FOG Customer service delivery : Research and best practices | HF5415.5 FOR The satisfied customer: winners and losers in the battle for buyer preference | HF5415.5 FRE Incredible customer service | HF5415.5 FRE What customers like about you: adding emotional value for service excellence and competitive advantage | HF 5415.5 HAY Managing customer service | HF5415.5 HIL How to measure customer satisfaction | HF5415.5 HIL Handbook of customer satisfaction and loyalty measurement |
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