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Incredible customer service
Language: English Publication details: Maidenhead : McGraw-Hill Publishing Company, 1993Description: xvii, 203pISBN: 007709008XSubject(s): Customer care | Customer relations | Public sector | Private sectorDDC classification: 658.812 LOC classification: HF5415.5
Contents:
includes case studies
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book - Standard loan | CAFRE Loughry Library | HF5415.5 FRE (Browse shelf(Opens below)) | 1 | Available | 111550 |
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| HF5415.5 DOO Understanding and managing customers | HF5415.5 FOG Customer service delivery : Research and best practices | HF5415.5 FOR The satisfied customer: winners and losers in the battle for buyer preference | HF5415.5 FRE Incredible customer service | HF5415.5 FRE What customers like about you: adding emotional value for service excellence and competitive advantage | HF 5415.5 HAY Managing customer service | HF5415.5 HIL How to measure customer satisfaction |
includes case studies
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