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Difficult forms: how government departments interact with citizens. Report by the Comptroller and Auditor General by Series: House of Commons Papers (Session 2002-03) ; No. 1145
Publication details: London: TSO, 2003
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Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE E-COPY.

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Improving and reviewing government: a practical guide by
Publication details: London: National Audit Office, 2003
Online access:
Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE E-COPY.

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