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The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability

by Page, Susan.

Publication details: New York: American Management Association, 2010Availability: Items available for loan: CAFRE Loughry Library (1) . Location(s): Call number: TS156 PAG.

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Business improvement handbook: from ISO 9001 to world class performance

by Tanner, Steve.

Edition: 4th ed.Publication details: London: BSI, 2014Availability: Items available for loan: Dundonald House Library (1) . Location(s): Call number: 658.562 TAN.

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