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Lean six sigma: combining six sigma quality with lean speed by
Publication details: New York: McGraw-Hill, 2002
Online access:
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: ONLINE EBOOK.

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Key management models: the 60+ models every manager needs to know by
Edition: 2nd ed.
Publication details: Harlow: Prentice Hall, 2009
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658 ASS. Dundonald House Library (1)Location, call number: 658 ASS.

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A complete and balanced service scorecard: creating value through sustained performance improvement by
Publication details: New Jersey: Pearson Education, 2008
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 TYA.

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