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A complete and balanced service scorecard: creating value through sustained performance improvement by
Publication details: New Jersey: Pearson Education, 2008
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 TYA.

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Mastering statistical process control: a handbook for performance improvement using cases by
Publication details: Oxford: Elsevier Butterworth-Heinemann, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: TS156 STA.

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