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Meeting customer needs by Series: Chartered Management Institute
Edition: 3rd ed.
Language: English
Publication details: Oxford : Butterworth-Heinemann, 2003
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 SMI, ...

Customers that count: how to build living relationships with your most valuable customers by Language: English
Publication details: London : Pearson, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5438 CRA, ...

Meeting customer needs by
Edition: 2nd ed.
Publication details: Oxford : Butterworth-Heinemann, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.8 SMI.

Strategic customer care by
Publication details: Ontario : John Wiley & Sons, 1999
Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.812 BRO, ... CAFRE Loughry Library (2)Location, call number: HF5415.5 BRO, ...

Customer relationship management: The business case for CRM by
Publication details: Financial Times Prentice Hall, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 RYA.

Customer service: skills and concepts for success by
Edition: 2nd ed.
Publication details: McGraw-Hill, 2002
Availability: Items available for loan: CAFRE Greenmount Library (2)Location, call number: 658.812 LUC, ...

Successful customer care on a shoestring by
Publication details: Lancashire : Gregory-Jones Marketing Communications, 1999
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.812 JON/PAM.

Business relationship manager by
Publication details: Swindon: BCS Learning & Development Ltd, 2014
Online access:
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: ONLINE E-BOOK.

The art of CRM: proven strategies for modern customer relationship management by
Publication details: Birmingham: Packt Publishing Ltd, 2019
Online access:
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: ONLINE E-BOOK.

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