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		Customer service delivery : Research and best practices by Fogli, Lawrence Publication details: Jossey-Bass, 2006 Online access: click here Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 FOG. Dundonald House Library (1)Location, call number: ONLINE EBOOK. Place hold Add to cart (remove)
		The satisfied customer: winners and losers in the battle for buyer preference by Fornell, Claes Chapman, Alison Publication details: Basingstoke: Palgrave MacMillan, 2007 Online access: click here Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 FOR. Dundonald House Library (1)Location, call number: ONLINE EBOOK. Place hold Add to cart (remove)
		No cover image available Department of Finance and Personnel: customer survey 2008 by Department of Finance and Personnel (DFP), Northern Ireland Statistics and Research Agency (NISRA) Publication details: Belfast: DFP, 2009 Online access: click here Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK. Add to cart (remove)
		Managing challenging clients: building effective relationships with difficult customers by Oade, Aryanne Publication details: Palgrave Macmillan, 2011 Online access: clickhere Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK. Add to cart (remove)
		Customer service management training 101: quick and easy techniques that get great results by Evenson, Renee Publication details: AMACOM Books, 2011 Online access: clickhere Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK. Add to cart (remove)
		101 ways to improve customer service: training, tools, tips and techniques by Ukens, Lorraine L Publication details: Chichester: Wiley, 2012 Online access: click here Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK. Add to cart (remove)
		Managing customer service by Institute of Management and Learning Series: Institutite of Management and Learning Superseries Publication details: Pergamon, 2007 Online access: clickhere Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK. Add to cart (remove)
		Business relationship manager by Brewster, Ernest Publication details: Swindon: BCS Learning & Development Ltd, 2014 Online access: Click here Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: ONLINE E-BOOK. Add to cart (remove)
		The art of CRM: proven strategies for modern customer relationship management by Fatouretchi, Max Publication details: Birmingham: Packt Publishing Ltd, 2019 Online access: Click here Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: ONLINE E-BOOK. Add to cart (remove)
		Garden centre management by Crafer, Ken Publication details: Wallingford: CABI, 2015 Online access: click here Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: 635.068 CRA, ... Not available: CAFRE Greenmount Library: Checked out (1). Lists: Greenmount - Foundation/B.Sc Sustainable Hort - L4 Horticulture Business Processes and Communication. Place hold Add to cart (remove)
		The Financial Times guide to business start up 2016 - the most comprehensive annually updated guide for entrepreneurs by Williams, Sara Publication details: Pearson Education, 2015 Online access: click here Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: ONLINE EBOOK. Add to cart (remove)
		This is service design doing: applying service design and design thinking in the real world by Stickdorn, Marcus Schneider, Jakob Publication details: Sebastopol, California: O'Reilly Media, 2018 Online access: Click here to access online Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.812 STI. Add to cart (remove)

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