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Good small business guide: how to start and grow your own business
Edition: 2nd ed.
Publication details: London: A & C Black Publishers Ltd, 2005
Availability: Items available for loan: CAFRE Greenmount Library (2)Location, call number: 658.11 GOO, ...

Treasure hunt: inside the mind of the new global consumer by
Publication details: Portfolio, 2006
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.3 SIL.

Marketing strategy and management by
Edition: 4th ed.
Language: English
Publication details: Basingstoke: Palgrave Macmillan, 2007
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.8 BAK.

Perfect customer care by
Publication details: London: Random House, 2003
Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.812 JOH, ...

Custiomer service for dummies by
Edition: 3rd ed.
Language: English
Publication details: U S A; Wiley, 2006
Availability: Items available for loan: CAFRE Enniskillen Library (1)Location, call number: Shelf 31 658.812 LEL.

The marketing manual: everything you need to know about marketing, sales and customer care by
Edition: 2nd ed.
Publication details: Hampshire: Next Step Marketing, 2007
Availability: Items available for loan: CAFRE Enniskillen Library (3)Location, call number: Shelf 29 658.8 LEE, ...

Marketing revolution: the radical new approach to transforming the business, the brand and the bottom line by
Publication details: London: Kogan Page, 2007
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 GAM.

The strategic planning workbook by
Edition: 2nd ed.
Publication details: London: 2006
Availability: Items available for reference: CAFRE Greenmount Library: Not for loan (1)Location, call number: Reference 658.4012 LAK/REF.

Customer fundamentals by
Publication details: Video Arts
Availability: Items available for loan: Dundonald House Library (1)Location, call number: VETERINARY P2.

BS ISO 10001: 2007. Quality management: Customer satisfaction: Guidelines for codes of conduct for organizations by
Publication details: BSI, 2008
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.812 BRI/PAM.

The Veterinary Receptionist: essential skills for client care by
Edition: 2nd. ed.
Publication details: London: Elsevier, 2008
Availability: Items available for loan: CAFRE Greenmount Library (11)Location, call number: 651.3743 COR, ... Items available for reference: CAFRE Greenmount Library: Not for loan (1)Location, call number: Reference 651.3743 COR/REF.

Perfect phrases for dealing with difficult situations at work: hundreds of ready-to-use phrases for coming out on top even in the toughest office conditions by
Publication details: London: McGraw-Hill, 2008
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.3045 BEN.

Managing customer service by Series: Institute of Leadership and Management Superseries
Edition: 5th ed.
Publication details: London: Pergamon Flexible Learning, 2007
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 MAN/ILM.

Quality management: creating and sustaining organizational effectiveness by
Edition: 2nd Ed.
Publication details: London: Pearson Education, 2009
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 SUM.

The satisfied customer: winners and losers in the battle for buyer preference by
Publication details: Basingstoke: Palgrave MacMillan, 2007
Online access:
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 FOR. Dundonald House Library (1)Location, call number: ONLINE EBOOK.

Department of Finance and Personnel: customer survey 2008 by
Publication details: Belfast: DFP, 2009
Online access:
Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK.

Dynamic supply chain alignment: a new business model for peak performance in enterprise supply chains across all geographies by
Publication details: Farnham: Gower, 2009
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HD38.5 GAT.

Winning new business: essential selling skills for non-sales people by
Publication details: London: Kogan Page, 2007
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5438 DEN, ...

Fabjob guide to becoming a florist by
Publication details: Canada: Fabjob Inc., 2004 2004
Availability: Items available for loan: CAFRE Greenmount Library (2)Location, call number: 745.92068 GOR, ... Items available for reference: CAFRE Greenmount Library: Not for loan (1)Location, call number: Reference 745.92068 GOR/REF.

Best practice guidelines on the use of translation by
Publication details: DCAL, 2009
Online access:
Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE E-COPY.

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