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The satisfied customer: winners and losers in the battle for buyer preference by
Publication details: Basingstoke: Palgrave MacMillan, 2007
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Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 FOR. Dundonald House Library (1)Location, call number: ONLINE EBOOK.

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Managing challenging clients: building effective relationships with difficult customers by
Publication details: Palgrave Macmillan, 2011
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Availability: Items available for loan: Dundonald House Library (1)Location, call number: ONLINE EBOOK.

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