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Fundamentals of total quality management by Language: English
Publication details: London : Chapman & Hall, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 DAH.

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The EFQM excellence model for the public and voluntary sector by Language: English
Publication details: Brussels : European Foundation for Quality Management, 2000
Availability: Items available for loan: CAFRE Enniskillen Library (1)Location, call number: Shelf 30 658.562 EUR.

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Total quality: success through people by
Edition: 2nd ed.
Language: English
Publication details: London: Institute of Personnel Management, 1993
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.300941 COL.

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