Customer service : career success through customer satisfaction (Record no. 68269)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00836cam a2200253 4500 |
| 001 - CONTROL NUMBER | |
| control field | u13072 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | SIRSI |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 211102s2004 000 0 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0131779966 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Timm, Paul R. |
| 245 0# - TITLE STATEMENT | |
| Title | Customer service : career success through customer satisfaction |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Jersey : |
| Name of publisher, distributor, etc | Pearson Prentice Hall, |
| Date of publication, distribution, etc | 2004 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vi, 232p. |
| 440 0# - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | NetEffect series |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer care |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer focus |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer loyalty |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | No skills are more important to business people than those skills associated with customer service. Every business, every organisation needs its customers |
| 365 ## - TRADE PRICE | |
| Price type code | £20.99 |
| 655 ## - INDEX TERM--GENRE/FORM | |
| -- | Customer care |
| -- | 330722 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent Location | Current Location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Date checked out | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not Withdrawn | Not Lost | Not Damaged | Available for Loans | CAFRE Loughry Library | CAFRE Loughry Library | 23/02/2006 | 4 | HF5415.5 TIM | 191341 | 29/05/2012 | 22/05/2012 | 1 | 02/11/2021 | Book - Standard loan |