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Customer fundamentals by
Publication details: Video Arts
Availability: Items available for loan: Dundonald House Library (1)Location, call number: VETERINARY P2.

Managing customer service by Language: English
Publication details: Aldershot : Gower Press, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF 5415.5 HAY.

The breakthrough zone, harnessing consumer creativity for business innovation by
Publication details: Hoboken NJ: John Wiley & Sons, 2003
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: BF410 LAN.

Designing the customer-centric organization: a guide to strategy, structure and process by Series: Jossey-Bass Business and Management SeriesLanguage: English
Publication details: San Francisco: Jossey-Bass, 2005
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.812 GAL.

Customer mania!: it's never too late to build a customer focused company by Language: English
Publication details: London: HarperCollins, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BLA.

Customer-centered enterprise : how IBM and other world-classcompanies achieve extraordinary results by putting customers first by Language: English
Publication details: Maidenhead : McGraw-Hill, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 THO.

Simply better: winning and keeping customers by delivering what matters most by Language: English
Publication details: Boston : Harvard Business School Press, 2004
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.3 BAR, ...

Dealing with the customer from hell: a survival guide by Language: English
Publication details: London: Kogan Page, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BEL.

How to measure customer satisfaction by Language: English
Publication details: Aldershot : Gower Press, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 HIL.

Freedom from command and control : A better way to make the work work by Language: English
Publication details: Vanguard Education Ltd., 2003
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.406 SED.

Meeting customer needs by Series: Chartered Management Institute
Edition: 3rd ed.
Language: English
Publication details: Oxford : Butterworth-Heinemann, 2003
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 SMI, ...

Customer service : career success through customer satisfaction by Series: NetEffect series
Edition: 3rd ed.
Language: English
Publication details: New Jersey : Pearson Prentice Hall, 2004
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 TIM.

Customer culture: how Fedex and other great companies put the customer first every day by Language: English
Publication details: London : Prentice-Hall, 2003
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BAS.

Customer charter: Northern Ireland Social Security Agency by Language: English
Publication details: Belfast : Social Security Agency, 1992
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 352.8809416 SOC.

Northern Ireland Social Security Agency: customer survey 1996 by Language: English
Publication details: 1996
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 368.4009416 RES.

Customer care: how to create an effective customer focus by
Edition: 3rd ed.
Language: English
Publication details: London : Kogan Page, 2000
Availability: Items available for loan: CAFRE Greenmount Library (4)Location, call number: 658.812 COO, ...

Incredible customer service by Language: English
Publication details: Maidenhead : McGraw-Hill Publishing Company, 1993
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 FRE.

101 ways to boost customer satisfaction by Language: English
Publication details: London : Kogan Page, 1997
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.812 FOS.

Making a complaint : a guide to our complaints procedure [Leaflet] by Language: English
Publication details: Belfast : DOE
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 354.4160818 DEP/P.

Customers that count: how to build living relationships with your most valuable customers by Language: English
Publication details: London : Pearson, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5438 CRA, ...

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