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The ISO 9000 answer book by Series: Wiley Quality Management Series
Edition: 2nd ed.
Language: English
Publication details: Chichester : John Wiley, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 KAN.

Management: total quality in a global environment by Language: English
Publication details: Oxford : Blackwell Business, 1995
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 STA.

Benchmarking: a tool for continuous improvement by Series: Coopers and Lybrand Performance SolutionsLanguage: English
Publication details: New York, USA : HarperBusiness, 1992
Availability: Items available for loan: CAFRE Enniskillen Library (1)Location, call number: Shelf 31 658.47 MAC.

Making TQM work by Language: English
Publication details: London : Kogan Page, 1995
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 SAD.

Customer care excellence : How to create an effective customer focus by
Edition: 4th ed.
Language: English
Publication details: London : Kogan Page, 2003
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: Reference 658.812 COO/REF, ...

Balanced scorecard step by step for government and nonprofit agencies by Language: English
Publication details: Chichester : John Wiley, 2003
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 NIV.

Implementing total quality management by Language: English
Publication details: London : Pitman Publishing, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 MUN.

Quality by
Edition: 2nd ed.
Language:
Publication details: London: Routledge, 2002
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 BEC. Not available: CAFRE Loughry Library: Checked out (1).

Managing quality by Language:
Publication details: Oxford : Butterworth-Heinemann, 2002
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 BEL. CAFRE Loughry Library (2)Location, call number: HF5386 BEL, ... Items available for reference: CAFRE Loughry Library: Not for loan (1)Location, call number: HF5386 BEL.

Practical benchmarking : The complete guide by Language: English
Publication details: London : Chapman & Hall, 1994
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386.

Motivation: strategies, theory and practice by
Edition: 2nd ed.
Language: English
Publication details: London : Institute of Personnel Management, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.314 ROB.

The management of change: perspectives and practice by Language: English
Publication details: London : International Thomson Business Press, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HD58.8 GEN.

Understanding total quality management in a week by Series: Successful Business in a Week
Edition: 2nd ed.
Language: English
Publication details: London: Hodder & Stoughton, 1998
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 MAC.

The essence of total quality management by Series: Essence of Management SeriesLanguage: English
Publication details: Hemel Hempstead : Prentice-Hall, 1992
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.562 BAN. CAFRE Loughry Library (1)Location, call number: HF5386 BAN.

Managing quality by
Edition: 3rd ed.
Language: English
Publication details: Oxford : Blackwell, 1999
Availability: Not available: CAFRE Loughry Library: Checked out (1).

The management and control of quality by
Edition: 4th ed.
Language: English
Publication details: US : South-Western College Publishing, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: TS156 EVA.

BS 6143 : Part 1 : 1992. Guide to the economics of quality. Part 1 : Process cost model by
Publication details: British Standards Institution (BSI), 1992
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.1552 BRI/PAM/STO.

Understanding BS 5750 and other quality systems by
Publication details: Gower, 1993
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 BRO.

BS 7850 : Part 2 : 1994. Total quality management. Part 2. Guidelines for quality improvement by
Publication details: British Standards Institution (BSI), 1994
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.562 BRI/PAM/STO.

Implementing TQM: twenty-two tried and tested training activities for introducing and sustaining total quality initiatives by
Publication details: Cambridge, Fenman Training, 1993
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5386 PAL.

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