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Managing customer service by Language: English
Publication details: Aldershot : Gower Press, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF 5415.5 HAY.

Human resource management : The new agenda by Language: English
Publication details: London : Financial Times, 1998
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5549.5 SPA, ...

Effective leadership by Series: Essential DK Managers SeriesLanguage: English
Publication details: London : Dorling Kindersley, 1999
Availability: Items available for loan: CAFRE Enniskillen Library (1)Location, call number: Shelf 36 004 HEL.

Effective organisational communication: perspectives, principles and practices by
Edition: 2nd ed.
Language: English
Publication details: London : Financial Times/Prentice Hall, 2004
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HD30.3 BLU.

Customer care excellence : How to create an effective customer focus by
Edition: 4th ed.
Language: English
Publication details: London : Kogan Page, 2003
Availability: Items available for loan: CAFRE Greenmount Library (3)Location, call number: Reference 658.812 COO/REF, ...

Preparing your own CV: how to improve your chances of getting the job you really want by Language: English
Publication details: London : Kogan Page, 1990
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5383 COR.

Definitive guide to project management: the fast track to getting the job done on time and on budget by Language: English
Publication details: London: Financial Times/ Prentice Hall, 2003
Availability: Items available for loan: CAFRE Enniskillen Library (1)Location, call number: Shelf 35 658.404 NOK.

Movers and shakers: the brains and bravado behind business Language: English
Publication details: London : Bloomsbury, 2003
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 338.04 MOV.

Marketing management and strategy by
Edition: 2nd ed.
Language: English
Publication details: Hemel Hempstead : Prentice-Hall, 1998
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415 DOY, ...

Emotional intelligence: why it can matter more than IQ by Language: English
Publication details: London : Bloomsbury, 1996
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 158.1 GOL.

Bridging the performance gap by Language: English
Publication details: Aldershot : Gower Press, 1996
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5549.5 BEN.

Managing in turbulent times by Language: English
Publication details: Oxford : Butterworth-Heinemann, 1980
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658 DRU.

Organization of business: applying organizational theory to contemporary change by Language: English
Publication details: Oxford : Oxford University Press, 2002
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HD58.7 ACK, ...

Communicate clearly by Language: English
Publication details: London : Dorling Kindersley, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: BF637.C45 HEL. Items available for reference: CAFRE Loughry Library: Not for loan (1)Location, call number: BF637.C45 HEL.

The MBA handbook: study skills for postgraduate management study by
Edition: 4th ed.
Language: English
Publication details: London : Prentice Hall, 2001
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 CAM.

Simply better: winning and keeping customers by delivering what matters most by Language: English
Publication details: Boston : Harvard Business School Press, 2004
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.3 BAR, ...

Knowledge management : Cultivating knowledge professionals by Language: English
Publication details: Oxford : Chandos Publishing, 2003
Availability: Items available for loan: Dundonald House Library (1)Location, call number: 658.4038 ALHA.

Safety at work by
Edition: 6th ed.
Language: English
Publication details: London : Butterworth Heinemann, 2003
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: Reference 363.11 RID/REF.

Leading at the edge of chaos: how to create the nimble organization by Language: English
Publication details: Chichester : John Wiley, 1998
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.406 CON.

Health and safety: first principles
Edition: 2nd ed.
Language: English
Publication details: London : Chadwick House Group Ltd, 2005
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 363.11 HEA.

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