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How to measure customer satisfaction by Language: English
Publication details: Aldershot : Gower Press, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 HIL.

Meeting customer needs by Series: Chartered Management Institute
Edition: 3rd ed.
Language: English
Publication details: Oxford : Butterworth-Heinemann, 2003
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 SMI, ...

Customers that count: how to build living relationships with your most valuable customers by Language: English
Publication details: London : Pearson, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5438 CRA, ...

Customer care by Series: Management Shapers Series
Publication details: Institute of Personnel and Development, 1995
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.5 BEE, ...

Handbook of customer satisfaction and loyalty measurement by
Edition: 2nd ed.
Publication details: Aldershot : Gower, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 HIL.

Developing strategic partnerships: how to leverage more business from major customers by
Publication details: Gower, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5438 STE.

Up close and personal: customer relationship marketing @ work by
Publication details: Kogan Page, 1999
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 GAM.

Loyalty.Com; Customer Relationship Management in the New Era of Internet Marketing by
Publication details: McGraw-Hill, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 NEW.

Customer satisfaction by
Publication details: Leatherhead Food Research Association, 2002
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 ADE.

International marketing strategy 2003 - 2004 by Series: CIM Postgraduate Diploma in Marketing
Publication details: Butterworth-Heinemann, 2003
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415 CAR - STORE PBX.

Product creation: the heart of the enterprise from engineering to e-Commerce by
Publication details: The Free Press, 2000
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.153 FRA.

Start up and run your own business by
Edition: Third
Publication details: London : Kogan Page, 2004
Availability: Items available for loan: CAFRE Greenmount Library (2)Location, call number: 658.11 REU, ...

Good small business guide: how to start and grow your own business
Publication details: London: Bloomsbury, 2004
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 GOO. Items available for reference: CAFRE Loughry Library: Not for loan (1)Location, call number: HF5351 GOO/REF.

Good small business guide: how to start and grow your own business
Edition: 2nd ed.
Publication details: London: A & C Black Publishers Ltd, 2005
Availability: Items available for loan: CAFRE Greenmount Library (2)Location, call number: 658.11 GOO, ...

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