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The 'how to' guide for managers by Language: English
Publication details: Aldershot : Gower Press, 1996
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 PAY.

Customer mania!: it's never too late to build a customer focused company by Language: English
Publication details: London: HarperCollins, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5415.5 BLA.

Strategy: seeking and securing competitive advantage by Language: English
Publication details: Boston : Harvard Business School Press, 1991
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 MON.

Management by
Edition: 6th ed.
Language: English
Publication details: Mason, Ohio : Thomson Learning, 2003
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 DAF.

Make your mission statement work: identify your organisations values and live by them every day by
Edition: 2nd ed.
Language: English
Publication details: Oxford : How to Books, 2002
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HD58.7 TAL.

Harvard Business Review on effective communication by Language: English
Publication details: Boston, USA : Harvard Business Review, 1999
Availability: Items available for loan: CAFRE Loughry Library (5)Location, call number: BF637.C45 HAR, ... Items available for reference: CAFRE Loughry Library: Not for loan (1)Location, call number: BF637.C45 HAR.

Supervisory management by
Edition: 7th ed.
Language: English
Publication details: Harlow : Financial Times/Prentice Hall, 2000
Availability: Items available for loan: CAFRE Greenmount Library (2)Location, call number: 658.302 BET, ... CAFRE Loughry Library (2)Location, call number: HF5549.5 BET, ... Items available for reference: CAFRE Greenmount Library: Not for loan (1)Location, call number: Reference 658.302 BET/REF.

Management by
Edition: 2nd ed.
Language: English
Publication details: London : Pitman Publishing, 2004
Online access:
Availability: Items available for loan: CAFRE Enniskillen Library (5)Location, call number: Shelf 36 658 NAY, ... CAFRE Greenmount Library (5)Location, call number: 658 NAY, ... CAFRE Loughry Library (3)Location, call number: HF5351 NAY, ... Dundonald House Library (1)Location, call number: ONLINE EBOOK.

The age of unreason by
Edition: 2nd ed.
Language: English
Publication details: London : Century Hutchinson, 1991
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HM101 HAN. Dundonald House Library (1)Location, call number: 658.1 HAN.

Management challenges for the 21st century by Language: English
Publication details: Oxford : Butterworth-Heinemann, 1999
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.406 DRU. CAFRE Loughry Library (2)Location, call number: HD31 DRU, ... Dundonald House Library (1)Location, call number: 658 DRU.

Making the connections: using internal communication to turn strategy into action by Language: English
Publication details: Aldershot : Gower Press, 2000
Availability: Items available for loan: CAFRE Loughry Library (3)Location, call number: BF637.C45 QUI, ...

Managing customer service by Language: English
Publication details: Aldershot : Gower Press, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF 5415.5 HAY.

Communicate clearly by Language: English
Publication details: London : Dorling Kindersley, 1998
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: BF637.C45 HEL. Items available for reference: CAFRE Loughry Library: Not for loan (1)Location, call number: BF637.C45 HEL.

The MBA handbook: study skills for postgraduate management study by
Edition: 4th ed.
Language: English
Publication details: London : Prentice Hall, 2001
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 CAM.

Simply better: winning and keeping customers by delivering what matters most by Language: English
Publication details: Boston : Harvard Business School Press, 2004
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5415.3 BAR, ...

Managing for results by
Edition: 2nd ed.
Language: English
Publication details: London : Chartered Institute of Personnel and Development, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 WAT. Dundonald House Library (1)Location, call number: 658 WAT.

Balanced scorecard step by step for government and nonprofit agencies by Language: English
Publication details: Chichester : John Wiley, 2003
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 NIV.

Benchmarking for people managers by Series: Developing PracticeLanguage: English
Publication details: London : Institute of Personnel Management, 1997
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HD 62.15 BRA.

Developing teams through project based learning by Language: English
Publication details: Aldershot: Gower Press, 2001
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HD66 ATK.

The definitive business plan: the fast track to intelligent business planning for executives and entrepreneurs by
Edition: 2nd ed.
Language: English
Publication details: London: Financial Times/Prentice Hall, 2002
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 STU.

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