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Edition: 2nd ed.
Language: English
Publication details: London : Chartered Institute of Personnel and Development, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5351 WAT. Dundonald House Library (1)Location, call number: 658 WAT.

The self assessment handbook for corporate excellence by
Publication details: Chapman & Hall, 1994
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: 658.4013 HAK.

BS EN ISO 10007 : 1997. Quality management - guidelines for configuration management by
Publication details: British Standards Institution (BSI), 1997
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.562 BRI/PAM.

Strategies for quality improvement: TQM, reengineering and ISO 9000 by
Edition: 2nd ed.
Publication details: Fort Worth : Dryden, 1998
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5386 COS, ...

Understanding quality by Series: NEBS Management Development Super Series Managing Activities
Edition: 3rd ed.
Publication details: Oxford: Pergamon Open Learning, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: Reference 658.4013 JOH/REF. CAFRE Loughry Library (1)Location, call number: HD62.15 JOH/NEBS.

Achieving quality by Series: NEBS Management Development Super Series Managing Activities
Edition: 3rd ed.
Publication details: Oxford : Pergamon Open Learning, 1997
Availability: Items available for loan: CAFRE Greenmount Library (1)Location, call number: Reference 658.562 JOH/REF. CAFRE Loughry Library (1)Location, call number: HD62.15 JOH/NEBS.

Implementing ISO 9000:2000 by
Publication details: Aldershot: Gower, 2001
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: HF5386 SEA, ... Items available for reference: CAFRE Loughry Library: Not for loan (1)Location, call number: HF5386 SEA.

BS EN ISO 19011: 2002 - guidelines for quality and/or environmental management systems auditing by
Publication details: London : British Standards Institution (BSI), 2002
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.408 BRI/PAM. Items available for reference: CAFRE Loughry Library: Not for loan (1)Location, call number: QH541 BRI/PAM.

How to manage performance by
Publication details: Office of Government Commerce (OGC), 2002
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: HF5549.5 HOW.

Business process improvement: the breakthrough strategy for total quality, productivity, and competitiveness by
Publication details: McGraw-Hill, 1991
Availability: Items available for loan: CAFRE Loughry Library (2)Location, call number: TS156 HAR, ...

BS ISO 10002:2004: Quality management: customer satisfaction: guidelines for complaints handling in organizations by
Publication details: London : British Standards Institution (BSI), 2004
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.812 BRI/PAM.

BS ISO 15161:2001: Guidelines on the application of ISO 9001:2000 for the food and drink industry by
Publication details: London : British Standards Institution (BSI), 2001
Availability: Items available for loan: Dundonald House Library (1)Location, call number: Store 4 658.401 BRI/PAM.

Six Sigma for Growth, Driving Profitable Top-Line Results by
Publication details: Hoboken, NJ: John Wiley & Sons, 2005
Availability: Items available for loan: CAFRE Loughry Library (1)Location, call number: TS156 ABR.

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